Call analytics is a technology that uses artificial intelligence (AI) to collect, measure, and analyze call recordings and track data and insights from phone calls. Call analytics can help you improve customer experience, agent performance, and business ROI by providing you with valuable information about your calls, such as:
AI-powered IVR qualifier and allows for seamless call transfers with context. It empowers teams with unified customer communications, connecting calls, texts, chats, and web form submissions in a single platform to ensure no opportunity is missed. Trusted by small, medium, and enterprise-level businesses, CallTrack.ai integrates with various marketing tools and platforms to enhance functionality and deliver deeper insights.